Refunds and returns

The Ivy Burton Interiors refunds and returns policy.

I gladly accept returns 

Contact me within: 14 days of delivery 

Dispatch items back within: 30 days of delivery 

I don't accept exchanges or cancellations 

But please contact me if you have any problems with your order. 

The following items can't be returned or exchanged 

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for: 

  • Custom or personalised orders 
  • Perishable products (like food or flowers) 
  • Digital downloads 
  • Intimate items (for health/hygiene reasons) 

Conditions of return 

Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.